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Exchanges & Returns


Exchange & Refunds

Returns and exchanges are available on most purchases.  Selected promotions may state final sale on our website and/or in our advertising.  Final sale items cannot be returned or exchanged.

We are happy to exchange/refund your Stretchery clothing if there is a flaw, damage in transit or you wish to change the size. Just email to mail@stretchery.com within 2 weeks of receiving your order and return the items within 2 weeks of receiving your order. Please retain tags on the garment, packing, invoice and any shipping labels that come with the product. 

We will not be able to refund or exchange items that appear to have been worn, washed, or are not in original condition. Once items are returned you will be entitled to receive an exchange which will not include the cost of the original postage & packaging. All exchanges are subject to availability in the same style and color. You are welcome to exchange with another garment of the same or higher value.

We offer free returns on all orders. To initiate a return please email with order number and reason for return within 2 weeks of your order delivery. If your return is approved you will be issued mail you a return label which needs to be put on the pack. Upon acceptance of the merchandise for return, we will process your refund within seven business days, at which time you will be notified by email.

Cancellations

Orders once placed can be cancelled within 24 hours of placing the order. If you wish to cancel your order, please send us an email at mail@stretchery.com sharing with us your reason for cancellation.

We will not be able to cancel your order if your request is received post the 24 hour deadline as the order would have been sent for delivery. Once sent, the product is considered as purchased and our above Exchange/Return Policy is applicable from that point on. We will, of course, treat exceptional cases with due consideration.